Commercial & Legal Governance Last Updated: October 19, 2026

Terms of Service & Refund Policy

Operating Entity: logos.ai • Registered under the laws of the State of Wyoming, United States of America.

1. Agreement to Terms

These Terms of Service & Refund Policy ("Terms") constitute a legally binding agreement between logos.ai ("Company", "we", "us", or "our") and the individual, business, or entity ("Client", "Advertiser", "you", or "your") accessing or using our website, services, and associated payment systems.

By booking a promotional feature, purchasing advertising space across our social media platforms (including, but not limited to, Instagram), or commissioning ad-hoc design, branding, or creative briefs via logos.ai, you explicitly agree to be bound by these Terms. If you do not agree to all provisions of these Terms, do not initiate payment or submit content.

2. Description of Services

logos.ai operates a creative platform offering:

  1. Social Media Promotions & Advertising: Digital placements, feed features, reels/video showcases, story promotions, and collaborative posts across our verified social media channels (e.g., @logos.ai on Instagram and associated partner channels).
  2. Ad-Hoc Design & Creative Services: Tailored visual design, logo creation/adaptation, identity systems, animation, and graphic asset production based on custom briefs provided by the Client.

3. Orders, Bookings & Payment Terms

  • Upfront Payment: All advertising placements and ad-hoc design projects require 100% advance payment to reserve scheduling dates, initiate creative development, or guarantee post slots, unless explicitly agreed in writing via an executed Enterprise Order Form.
  • Currency & Processing: Payments are processed in United States Dollars (USD) through compliant third-party payment gateways (e.g., Stripe). By submitting payment details, you warrant that you are authorized to use the designated payment method.
  • Taxes & Duties: You are solely responsible for any applicable local, sales, use, value-added (VAT), or withholding taxes related to your transaction based on your billing jurisdiction.
  • Pricing Modifications: We reserve the right to modify rates for future placements or design packages at any time. Active quotes or confirmed bookings remain locked at the invoiced rate.

4. Advertising & Sponsored Content Compliance

To safeguard community integrity and maintain strict compliance with global advertising regulations and third-party platform rules:

  • Platform Compliance: All sponsored content, features, and campaigns must fully comply with Meta’s Advertising Standards, Instagram Community Guidelines, and relevant advertising codes worldwide (including the US Federal Trade Commission (FTC) Guides Concerning the Use of Endorsements and Testimonials in Advertising).
  • Mandatory Disclosure: We mandate and reserve the unilateral right to append required regulatory disclosures (e.g., #ad, #sponsored, or the native "Paid Partnership" label) to any promotional feature. Requests to circumvent disclosure will result in immediate cancellation without refund.
  • Creative Discretion & Editorial Authority: logos.ai maintains an editorial standard. We reserve the absolute right to curate, adjust, edit, reject, or remove any promotional submission that:
    • Infringes upon intellectual property or copyright.
    • Promotes illegal goods/services, hate speech, defamatory claims, deceptive financial schemes, or misleading claims.
    • Fails to meet the visual and thematic quality standard of the platform.
  • Scheduling: Publication dates and times are targets, not guarantees. Platform traffic patterns, algorithm behaviors, and API updates may dictate minor scheduling adjustments.

5. Ad-Hoc Design Briefs & Deliverables

  • Brief Accuracy: The Client is responsible for supplying a clear, accurate creative brief, brand guidelines, and high-resolution assets at the start of work.
  • Revisions: Standard ad-hoc design scopes include up to two (2) rounds of minor revisions within the original brief parameters. Fundamental pivots or changes in scope will be quoted as separate billable work.
  • Approval & Acceptance: Deliverables are deemed accepted if no revision requests are submitted in writing within five (5) business days of digital delivery.

6. Intellectual Property & Licensing

  • Client Materials: You retain full ownership of trademarks, logos, and raw assets submitted to us. You grant logos.ai a worldwide, non-exclusive, royalty-free license to host, display, adapt, and distribute these materials solely to execute the agreed promotion or design brief.
  • Completed Design Work: Upon receipt of full payment, all final, customized vector/bitmap design deliverables created specifically for you transfer to your ownership, excluding pre-existing tools, proprietary frameworks, font licenses, or underlying software libraries.
  • Portfolio & Archival Rights: Unless an explicit Non-Disclosure Agreement (NDA) is executed prior to engagement, logos.ai reserves the irrevocable right to display published promotions and design deliverables within its digital portfolio, case studies, reels, and marketing channels.
Section 7 • Essential Terms

7. Refund & Cancellation Policy

Due to the digital, custom, and time-sensitive nature of advertising slots and creative production, our refund policy is strictly structured as follows:

A. Social Media Advertising & Promotions

  • Confirmed Bookings: Advertising slots are held exclusively for your brand, blocking other potential advertisers.
    • Cancellations made more than 7 calendar days prior to the scheduled publication date are eligible for a 50% partial refund or a 100% store credit towards a future slot (valid for 6 months).
    • Cancellations made within 7 calendar days of the scheduled publication date are strictly non-refundable.
  • Published Content: Once content has been published, scheduled live, or distributed across our social media platforms, no refunds, chargebacks, or credits will be issued under any circumstances.
  • Performance Disclaimers: We guarantee placement, standard distribution, and high-quality presentation. We do not guarantee vanity metrics, specific sales volumes, conversion rates, follower acquisition numbers, or algorithmic reach, as these depend entirely on audience engagement, creative appeal, and platform algorithmic variables. Zero refunds are issued for lower-than-anticipated engagement.

B. Ad-Hoc Design Briefs

  • Pre-Work Cancellation: If a project is cancelled prior to any design work commencing, a refund minus a 15% administrative and transaction fee will be granted.
  • In-Progress Work: If work has commenced (sketches, initial concepting, drafting), fees are non-refundable. At Company discretion, a prorated credit note may be provided.
  • Final Deliverables: Once initial draft concepts or final files have been generated and delivered, all fees are strictly non-refundable.

C. Content Compliance, Editorial Adjustments & Rejections

  • Right to Amend & Adapt: To ensure uninterrupted scheduling and adherence to platform policies, logos.ai reserves the absolute right, at its sole discretion, to modify, edit, reformat, redact, or append necessary disclosures (e.g., #ad, #sponsored, or legal tags) to any submitted creative asset, caption, or promotional material to achieve full compliance with third-party social media guidelines, community standards, and applicable advertising laws.
  • Client Refusal / Unresolvable Non-Compliance: If submitted material violates applicable standards and cannot reasonably be adapted by logos.ai—or if you explicitly refuse necessary editorial amendments—logos.ai reserves the right to cancel the booking. In such events, a refund may be issued solely at our discretion, subject to a deduction for incurred third-party payment processing fees and a standard administrative fee. No refunds will be provided for cancellations resulting from intentional bad-faith submissions or repeated policy violations.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • logos.ai, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, brand reputation, data, or platform account suspensions resulting from third-party social media policy enforcement.
  • In all cases, our total aggregate liability for any claim arising out of or related to these Terms or the services provided shall not exceed the total amount actually paid by you to logos.ai for the specific order or placement giving rise to the dispute.

9. Governing Law & Dispute Resolution

  • Jurisdiction: These Terms shall be governed by, construed, and enforced exclusively in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law principles.
  • Arbitration: Any dispute, controversy, or claim arising out of or relating to this contract, including the formation, interpretation, breach, or termination thereof, shall be settled by binding individual arbitration conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).
  • Class Action Waiver: You agree that any dispute resolution proceedings will be conducted solely on an individual basis and not in a class, consolidated, or representative action.

10. Modifications & Contact

We reserve the right to revise these Terms at any time by updating this page with an amended "Last Updated" date. Continued booking or platform use after such changes constitutes your acceptance of the updated terms.

Contact Us for Inquiries & Refund Requests: